1. HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply 2-3 working days of receiving a message or email.
2. CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can sometimes pack and ship your order within 24 hours, therefore it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order number so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
3. HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
4. GENERAL SHIPPING INFORMATION
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~3 business days after your order is placed.
5. WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
6. DO YOU SHIP INTERNATIONALLY?
No just the UK at the moment. Special request can be emailed using our Contact Us page.
7. I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologise that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
8. WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. To get a hold of us to assist you please either use the Contact Us tab or email us at lifestyle@limitless2023.uk.